Questions

1. True or False: The following is a proper introduction:

"Mr. Boss, I'd like you to meet our client, Mr. Smith"

2. True or False: If someone forgets to introduce you, it's appropriate to move on with the conversation without saying anything.

3. True or False: If you forget someone's name, don't worry about it. Keep talking.

4. True or False: When shaking hands, a man should wait for a woman to extend her hand.

5. Who goes through the revolving door first? A: The host. Or, B: The visitor.

6. True or False: It's Ok to have private conversations in the office bathrooms, elevators and other public spaces.

7. When 2 business people communicate, how far apart should they stand? A: 0.5m B: 1m C: 2m

8. True or False: It is appropriate to tell a colleague that their zipper is open.

9. True or False: When using a speakerphone, you should announce if anyone else is present before a conversation begins.

10. True or False: It's OK to send confidential information and large attachments via email.

Answers

1. False: Introduce the person of greatest authority or importance first. Gender or age should not be the deciding factor. When a client is involved, mention him or her first. A proper business introduction should include first and last names. 

2. False: Say something like: "My name is Natasha; I don't believe we've met." Or, "I'm Sophie, Peter's wife, and you are?"

3. False: It's OK to admit you do not remember. Say something like: "Your face is familiar, please help me with your name" or, "We've met before (extend your hand for a firm confident handshake and announce your name) I'm Natasha." Now wait for the other person to say his or her name.

4. False: Business Etiquette has become gender neutral. Women do not have to hesitate to offer their hands first.

5. A: The Host. This allows the host to be ready on the other side to direct the guest.

6. False: You never know who could hear details of your life or business transactions. It is also very rude for other people who may witness this private conversation-particularly if it is in another language. If you need to discuss something private, excuse yourself and conduct the conversation in a private room. Never have a private conversation in front of someone else.

7. B. 1 metre. Any closer and you could invade your colleagues' personal space. Any further and you would be yelling. This distance will vary depending on the country. Here in China, you should "Mirror and Match" the other persons body language and behaviour. Do as they do and they will be comfortable.

8. True: Always let them know, otherwise they will be embarrassed once they realise their zipper has been open. Take that person aside and subtly advise him or her to zip up. This rule also applies to lipstick on teeth and any other potentially embarrassing situations.

9. True: If you are using a speakerphone for a group call, it is rude not to specify who is present.

10. False: There is no such thing as a private email. Even after you think you've deleted a message, any competent IT professional can retrieve it. In addition, sending a large attachment can slow down the recipient's retrieval system and prevent them from receiving other important messages. Consider using traditional delivery methods such as couriers, UPS, or FedEx for sensitive documents.

Your score:

7 - 10: You always remember to send a thank-you note to the client you met the previous week and you would never forget to call your office if you expect to be late. You are a great example for the rest of your team. However, be careful not to gloat. The consummate professional never gloats, but tries to help colleagues improve and work efficiently as a team.

4 - 6: You probably get along with some of your colleagues, but don't understand why others do not involve you. You may be wondering why you are still waiting for that promotion when you work hard and consider yourself very productive. Try to consider others in your work environment more, as their work is just as important as yours. Improve your communication etiquette throughout the office and you will be well on the way to success.

0 - 3: Someone call an etiquette ambulance - you are in trouble! Work on your personal presentation first and ask your colleagues what you could do to improve your communication and office behaviour. All is not lost, but you have a long way to go!

Just remember, you are the face of your company, regardless of your position or title. Behaving in a professional manner and presenting yourself with pride leaves a lasting impression on everyone you encounter in your career.