Training and Development
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Written by Naomi Saunders
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The importance of cross-cultural training to your organization
You may remember in recent years a TV advertisement for McDonald's, which portrayed a customer on his knees in front of the till, begging the cashier to accept his voucher. On the other hand, you may not, since McDonalds removed the advert from our screens after receiving thousands of complaints. Many people thought that the advert was shameful and offensive as it portrayed the customer as subservient to the cashier. McDonald's marketing department had clearly not paid enough attention to Chinese culture and lost face due to their lack of cross-cultural awareness.
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Written by Frank Riganlli
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How Human Resources Can Set the Stage for Total Quality Management Success
With the remarkable advancements that have taken place in the workplace in China over the past decade, you may be surprised that I am about to discuss a management philosophy that originated as long ago as the 1950s. However, even though Total Quality Management has been around for a long time, please read on, as it is still highly relevant today and could make a massive impression on your organisation.
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Written by Alistair McArthur
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Moving to another country can be a daunting prospect for anyone. Dealing with a new environment and a diverse culture is a very tough task. You may be enthusiastic about enjoying a new home and a new way of life, but everything around you is alien and confusing. You want to acclimatise, to blend in, but how on earth do you begin this process? I recognise this situation from experience and I can testify that it is certainly not easy. However, the best way to take your first steps into a culture is to learn the language. |
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Written by Andy Clark
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Examining motivational techniques on different continents
Ever since I was a small boy I have dreamed of being an international trainer and adventurer, of jetting between glamorous cities and delivering presentations to audiences across the globe. Until recently though, most of my training was confined to the Chinese cities in which ClarkMorgan operate. However, that all changed when an old friend, Andy Szelky, invited me to be the key-note speaker at the Romanian National Motivation conference. "At last" I thought, "now, is my time to shine!"
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Written by Mark Perry
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The best ways to assess the business English ability of your staff
In a survey of HR professionals from Shanghai and Beijing conducted in May, Network HR discovered that 42% of multinational companies in China audit the business English ability of their staff. This was up, from 32% in November, 2006. It is for this reason that we are re-addressing the issue of language assessments, first raised in issue 7 of this very publication (March/April, 2006), to highlight some of the recent changes, as well as the pros and cons of each certification.
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Legal
Recruitment Transparency
 In the last issue of Network HR, Allan Nee of Baode Law in Tianjin wrote a detailed and insightful article about the ways in which your organisation needs to adapt to China's new Labour Laws. Allan offered a myriad of fantastic advice. However, there was one factor he mentioned that really captured my attention - transparency.Read More
Benefits
The Power of Acknowledgement
 he seeds of this article were sewn as I put together the last edition of Network HR. First, as I edited the Training & Development section, I read the following prophetic words from Jennifer Peterson, "If you want your customers to feel cared for, you must care for the employees that serve them." This started me musing about the way organisations across China treat employees.Read More
Training
Synchronicity for Success
 A single droplet of sweat trickled down my neck as the glowing amber sun beat down on us. I glanced out of the corner of my eye and saw our competitors lined up alongside us. It was the moment we had been preparing for over the last 5 years. Our goal was crystal clear and I had visualised this very occasion countless times.Read More
Recuitment
War, what is it good for?
 I believe I can bring the War for Talent to a peaceful end. I came to this realisation two
months ago after I was invited to present at the ‘Corporate Travel and Technology
World' conference in Shanghai. The topic, "Selecting Potential Leaders and Turning a Company from Good to Great", was
provided some months earlier, giving me time to source opinions from
around China. Read More
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